We worked with a logistics company that receives a large volume of inquiries via email. Queries must first be classified and registered so that our client's agents can process them. Our client's staff spent hours manually sorting these emails. In addition, this task must be carried out in real time in order to comply with the SLAs for handling these orders.
To automate this time-consuming task, we designed and implemented a classification and registration system to hanflr orders and complaints from our client's account executives. Using a natural language processing engine, we were able to interpret the reason for the request and thus be able to classify it automatically.
Technologies leveraged include Golang, React, AWS, Gsuite integration